This policy explains how we collect and use your personal data when you use our website or contact us for a quote. Malpas Exterior Cleaning is the data controller for this website. Registered address: Malpas, Cheshire. If you have questions, contact us using the details on our site.

What data we collect

Contact details: name, email, postcode, and optional notes.
Lead details: job type, urgency, and service interest.
Marketing and attribution: UTM parameters, referral source, fbclid.
Technical: IP address and user agent, used for security and analytics.

How we use your data

To provide quotes and customer service.
To schedule and deliver services you request.
To improve our services and advertising effectiveness.
To meet legal obligations and prevent fraud.

Legal bases

We process your data based on contract (to provide a quote or service), legitimate interests (analytics and site security), and consent for marketing cookies where applicable.

Sharing

We use trusted processors to run this site, including hosting, email delivery, and database providers. We do not sell your data.

Retention

We retain lead records for as long as needed to provide quotes and services, usually up to 24 months unless longer is required for tax or legal reasons.

Your rights

You may request access, correction, deletion, or restriction of your personal data. You can also object to processing for direct marketing. Contact us to exercise these rights.

Cookies and tracking

See our Cookie Policy for details on cookies and how to control your preferences. We only set marketing cookies if you consent.

Contact

For privacy enquiries, please use the contact details on this website.

Privacy Policy